Technical & Scientific Support
At Vaktro Scientific, we understand that in healthcare, time is critical.
That’s why we offer 24/7 scientific and technical support, ensuring uninterrupted operation of your laboratory.
Our team includes:
Certified technicians available for on-site or remote support
Specialized scientists for application guidance, troubleshooting, and optimization of lab methodologies
A support request tracking system that ensures:
- Immediate response with prioritization
- Full traceability and fault history
- Event documentation aligned with ISO quality standards
- Continuous improvement through analytics and KPIs
We’re here — every hour, every day.
- echnical issue or analyzer usage question?
- Need scientific support during on-call hours?
- Inquiry about an application or methodology?
