Technical & Scientific Support

We maintain a structured technical & scientific support organization to ensure continuous, safe, high-quality operation of your laboratories.

• Certified technicians available for on-site or remote assistance
• Specialist scientists for application guidance, troubleshooting, and optimization of lab methodologies
• Support ticketing system that ensures:
  • Prompt, prioritized responses
  • Traceability and fault history
  • Event documentation compliant with ISO quality standards
  • Continuous improvement via analytics and KPIs

We’re here—every hour, every day.

Analyzer Transport & Installation

We handle transport, installation and handover to full operation of specialized lab equipment, following quality standards and manufacturers’ requirements.

• Specialized transport planning based on equipment type and sensitivity.
• Packing and transport with approved means under suitable conditions (temperature, vibration, electronics protection).
• On-site installation by certified technicians.
• Operational checks (IQ/OQ) prior to handover.
• Integration with LIS/middleware where required.
• Installation report delivered per ISO 9001 & ISO 13485.

Each installation includes:

• Operator training for immediate, safe startup.
• Quick-use & preventive maintenance guide.
• Installation completion certificate.

Our aim is to deliver every analyzer fully operational, calibrated and ready for productive use — from day one.

Staff Training

We design and deliver training programs covering basic operation and specialized applications so your staff works confidently and in line with quality standards.

• Specialist scientists experienced in in vitro / in vivo diagnostics.
• Certified technicians for proper installation, operation and preventive maintenance.
• Interactive sessions in real settings focusing on safety, sample handling and result reliability.

Vaktro Scientific provides:

• Training during new system installations.
• Follow-up workshops for new features or upgrades.
• Online webinars for remote labs.
• Annual upskilling programs with international partners.

Our goal is for every partner to feel confident and fully familiar with their equipment — because knowledge underpins reliability.

Reagent Application on Analyzers

We fully support reagent introduction and application on your analyzers, ensuring measurement reliability and quality-standard compliance.

• Initial reagent application on new analyzers per manufacturer protocols.
• Method validation per international standards (CLSI, ISO 15189).
• Calibration curve optimization for best accuracy.
• Staff training on preparation, storage and handling.
• Ongoing scientific follow-up with periodic checks and reports.

Applications are performed by application scientists and certified technicians, working with your lab to maximize efficiency and result reproducibility.

Our mission is uninterrupted measurement quality — from reagent to final result.

Hazardous Medical Waste Management

Since 2011 we have operated nationwide in the collection and transport of HMW, using ADR-certified vehicles and drivers in full compliance with applicable legislation and safety standards.

Since January 2016, our Sterilization Unit in the Patras Industrial Area has processed infectious waste from public and private healthcare facilities.

The unit uses the Ecosteryl 75 (AMB) microwave sterilization system, certified under national regulation, recognized as a best-practice method thanks to its benefits:

• Zero pollutant and odor emissions
• Reduced energy footprint
• Uniform, rapid temperature rise
• Safe and economical operation, without steam
• Fully digital control with error diagnosis and prevention

Waste is sterilized per national standard achieving STAAT III (6log10 – 99.9999%). After processing it becomes unrecognizable and fully safe.

The facility operates with all required permits and coverage, strictly following Greek & EU legislation (infectious and other medical waste streams).

Calibration & Certification

Driven by reliability and technical excellence, we offer complete calibration, verification, and certification services for instruments, ensuring compliance with international standards.

All procedures are performed by certified staff with full traceability to national/international standards (ISO, CE). Documentation is clear and audit-ready.

• Equipment calibration traceable to recognized standards
• Certificates of conformity and inspection reports
• Periodic verification to maintain accuracy
• Record keeping per ISO 9001 & ISO 13485

We support accreditation needs of labs, hospitals, and industry with preventive checks, technical guidance, and rapid response.